Guest Experience Concierge - Luxury Spa

The Woodhouse Day Spa - Charlotte; Omaha (NE); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay $16–$20 hourly

Paid sick time

Employee discounts

Woodhouse Way training

New luxury spa

Career growth

Job summary

The Woodhouse Day Spa - Charlotte is seeking a Hospitality Specialist to create an exceptional guest experience from arrival through checkout. You will manage phones, bookings, tours, robes and refreshments, and help guests feel relaxed and cared for throughout their spa visit.

You will promote services and memberships, process payments, and contribute to a seamless Woodhouse experience with a strong emphasis on hospitality, teamwork, and attention to detail.

Qualifications

• Experience in hospitality, spa, hotel, or customer service preferred.
• Warm, professional and approachable with a passion for hospitality.
• Excellent communication, phone, and interpersonal skills.
• Attention to detail and proactive mindset.
• Comfortable selling spa services, memberships and retail products.
• Experience with scheduling and POS systems.

Responsibilities

• Warmly welcome guests, check in, and assist throughout the spa experience.
• Answer phones, answer questions, recommend services, and schedule appointments.
• Provide spa tours and introduce Woodhouse amenities and spaces.
• Assist with robes, slippers, beverages, and other guest needs.
• Process checkout, payments and gift cards.
• Suggest retail products and memberships based on guest needs.
• Maintain front desk, retail, relaxation areas and facilities to Woodhouse standards.
• Replenish guest amenities and assist with light cleaning as needed.
• Support opening/closing, events, bookings, and daily operations.
• Collaborate with service providers and spa leadership for a seamless experience.

Skills

Excellent communication

Phone skills

Interpersonal skills

Tools

Scheduling software

POS systems

Computer systems

Job description

The Woodhouse Day Spa - Charlotte is seeking a Hospitality Specialist to create an exceptional guest experience from arrival through checkout. You will manage phones, bookings, tours, robes and refreshments, and help guests feel relaxed and cared for throughout their spa visit.

You will promote services and memberships, process payments, and contribute to a seamless Woodhouse experience with a strong emphasis on hospitality, teamwork, and attention to detail.