Spa Concierge & Guest Experience Specialist

Woodhouse Spa - Cedar Park; Omaha (NE); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid sick time

Employee discounts

Training program

Growth opportunities

New luxury spa

Job summary

Woodhouse Spa Cedar Park is seeking a Hospitality Specialist to create an exceptional guest experience from arrival to departure. You will warmly welcome guests, assist with scheduling, tours, robes, beverages, and checkout, ensuring a seamless visit.

In this role you’ll guide guests through Woodhouse amenities, recommend services and products, and help rebook future appointments. A friendly, detail-oriented, and professional demeanor is essential for success in our front-of-house team.

Qualifications

• Prior hospitality or guest-service experience preferred.
• Warm, professional, and welcoming demeanor.
• Excellent communication and interpersonal skills.
• Attention to detail and guest-care initiative.
• Comfortable selling spa services and memberships.

Responsibilities

• Welcome guests and check them in for spa experiences.
• Answer phones, answer questions, book appointments accurately.
• Provide spa tours and introduce Woodhouse amenities.
• Assist guests with robes, slippers, beverages, and other amenities.
• Complete checkout, process payments and gift cards.
• Recommend spa services, enhancements, and memberships.
• Maintain front desk, retail, relaxation areas to Woodhouse standards.
• Restock amenities and assist with laundry and light cleaning.
• Support opening/closing procedures and daily spa operations.
• Collaborate with service providers and spa leadership for a seamless experience.

Skills

Hospitality experience

Warm and approachable

Excellent communication

Detail-oriented

Sales and upselling

Tools

Scheduling software

POS systems

Job description

Woodhouse Spa Cedar Park is seeking a Hospitality Specialist to create an exceptional guest experience from arrival to departure. You will warmly welcome guests, assist with scheduling, tours, robes, beverages, and checkout, ensuring a seamless visit.

In this role you’ll guide guests through Woodhouse amenities, recommend services and products, and help rebook future appointments. A friendly, detail-oriented, and professional demeanor is essential for success in our front-of-house team.