Guest Experience Concierge - Luxury Hotel Front Desk

Highgate Hotels, LP; New Orleans (LA); On-site; USD 17,000 - 28,000; Full time

Job summary

Highgate Hotels, LP is seeking a Concierge at The Westin New Orleans to greet guests and provide current information about the local area, attractions and events. You will assist with questions, reservations, and directions, ensuring a welcoming first impression.

The role requires a friendly demeanor and strong communication skills in a fast-paced hotel environment. You will maintain up-to-date listings of attractions and restaurant hours, coordinate with the front desk as needed, and help with

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Excellent time management skills.
• Able to prioritize multiple requests.
• Computer experience required.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication with guests and staff.

Responsibilities

• Provide information and assist guests concerning local services and render reservations.
• Maintain current listing of local attractions, events and activities.
• Provide hours of operations for all hotel restaurants, lounges and shops.
• Provide maps and directions as required.
• Assist front desk when needed and help guests with package retrieval.
• Oversee cleanliness of lobby and entrance areas.

Skills

Time management

Multitasking

Communication skills

Computer skills

Friendly demeanor

Attentive service

Education

High School diploma or equivalent

Job description

Highgate Hotels, LP is seeking a Concierge at The Westin New Orleans to greet guests and provide current information about the local area, attractions and events. You will assist with questions, reservations, and directions, ensuring a welcoming first impression.

The role requires a friendly demeanor and strong communication skills in a fast-paced hotel environment. You will maintain up-to-date listings of attractions and restaurant hours, coordinate with the front desk as needed, and help with