PM Front Desk Supervisor – Guest Services Lead

Highgate Hotels, LP; New Orleans (LA); On-site; USD 20,664 - 27,552; Full time

Job summary

Highgate Hotels, LP is seeking a Front Desk Supervisor for the PM Shift at the Westin New Orleans. In this role, you will assist in overseeing guest services and ensure all guests receive courteous and efficient service throughout their stay.

Responsibilities include overseeing guest check-ins, training new staff, and maintaining high standards of service. Ideal candidates will have 2-3 years of experience in the hotel industry and possess a High School diploma or equivalent.

Qualifications

• At least 2 to 3 years of experience in a hotel or related field.
• Must have a valid driver's license.
• Flexible and long hours sometimes required.

Responsibilities

• Assist the Guest Services Manager with guest services.
• Oversee guest check-in/out procedures.
• Train new hires and current employees.

Skills

Customer service

Multitasking

Verbal communication

Problem-solving

Education

High School diploma or equivalent

Job description

Highgate Hotels, LP is seeking a Front Desk Supervisor for the PM Shift at the Westin New Orleans. In this role, you will assist in overseeing guest services and ensure all guests receive courteous and efficient service throughout their stay.

Responsibilities include overseeing guest check-ins, training new staff, and maintaining high standards of service. Ideal candidates will have 2-3 years of experience in the hotel industry and possess a High School diploma or equivalent.