Lobby Attendant - Housekeeping PM shift (FT)

Grand Traverse Resort; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Grand Traverse Resort and Spa in Acme, Michigan, is seeking a Lobby Attendant for the Housekeeping PM shift on a full-time basis. The role focuses on responding to guest requests, maintaining lobby and public areas, and supporting a team of housekeeping staff.

Candidates should have housekeeping experience if possible and a valid Michigan driver's license. The position emphasizes guest service, reliability, and adherence to grooming standards in a fast-paced resort environment.

Qualifications

• Housekeeping experience preferred.
• Must possess valid Michigan driver's license.

Responsibilities

• Respond promptly to guest pages and service requests.
• Maintain the public and employee areas of the resort.
• Ensure equipment and keys are secure and returned at shift end.
• Follow grooming and dress standards per employee handbook.
• Provide exceptional guest service and teamwork with colleagues.

Skills

Customer service

Teamwork

Multi-tasking

Communication

Education

Driver's license (Michigan)

Job description

Lobby Attendant - Housekeeping PM shift (FT)

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America

Job Description

SUMMARY

This position is responsible for responding to guest calls for service in a prompt, courteous, and thorough manner. Other responsibilities include, but are not limited to, maintaining the public and employee areas of the resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To be completely familiar with complex and outlying areas
• Provide exceptional guest service for internal and external guests.
• Keep pager, radios, vans and keys safe and secure at all times. Ensure these items are turned in at shift end.
• Respond immediately to all pages received
• Always follow “knocking on doors” procedure as outlined in part one of your housekeeping department employee manual, when delivering items to guest rooms
• Report any unusual circumstances to your supervisor.
• Offer all assistance possible to your guests
• Immediately report to your supervisor or the housekeeping office any damage of furniture or furnishings
• Maintain equipment in good condition. Report all maintenance problems to the housekeeping department
• Good rapport with fellow employees and reflect positive attitude. Provide a teamwork atmosphere.
• Perform other housekeeping job duties asked of you during your shift.
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Maintain open line of communication with supervisor, other housekeeping staff, as well as all other departments
• Understand and abide by environmental practices of the resort. (green mission statement, actively participate in resort and departmental recycling program, etc)

EDUCATION/EXPERIENCE

• Housekeeping experience preferred.
• Must possess current valid Michigan Drivers License and be insurable by the GTRS standards.

OTHER SKILLS AND ABILITIES

• positive, upbeat, energetic, team oriented, professional
• Good customer service skills as there will be frequent contact with other employees and guests.
• Ability to multi-task.
• Must be able to meet firm deadlines.

SUPERVISORY RESPONSIBILITIES (If applicable)

TYPICAL PHYSICAL DEMANDS

• Frequently required to use hands to finger, handle, or feel and talk or hear.
• Frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Constant walking/standing.
• Must occasionally lift and/or move up to 50 pounds.
• Ear pieces must be worn at all times so as to not interfere with our guests’ stay.

TYPICAL MENTAL DEMANDS

• Comprehend and follow instructions
• Perform assigned tasks and meet stressful deadlines
• Interact with coworkers in written form
• Communicate orally
• Comfortable working with large groups of people.

WORKING CONDITIONS

The noise level in the work environment is usually loud.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment.This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America