Lobby Attendant - Housekeeping (PT)

Grand Traverse Resort; Michigan; On-site; USD 19,000 - 25,000; Full time

Job summary

Grand Traverse Resort in Michigan is seeking a Hotel Steward/Housekeeping Attendant to maintain and clean public and employee areas to a 4 Diamond level. You will work across restrooms, pools, locker rooms, and the clubhouse, ensuring a pristine guest environment.

Responsibilities include responding to pages, securing radios and keys, and upholding grooming standards. A positive attitude and reliable communication are essential to support high service levels.

Qualifications

• Positive, upbeat attitude.
• Open communication skills, both written and verbal.

Responsibilities

• Maintain and clean public areas to a 4 Diamond standard.
• Assist with housekeeping across all resort areas including restrooms, pools, clubhouse.
• Respond to pages promptly and communicate with departments.
• Keep radios, carts, and keys secure.
• Follow grooming and dress standards per Employee Handbook.
• Report damages and stains to supervisor.
• Dust, mop, vacuum all areas as directed.

Skills

Positive attitude

Communication skills

Guest service mindset

Job description

SUMMARY

This position will serve internal/external guests through maintaining and cleaning the public and employee areas of the resort. The delivery of all essential duties must be at a 4 Diamond level.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To be completely familiar with complex and outlying areas (I.E. Restrooms, Pools, Locker rooms, Clubhouse, Afternine)
• Initiate and aid in effective communication between housekeeping and all other departments using Wow, Go & Please strategy.
• Keep radio, cart and keys safe and secure at all times
• Respond immediately to all pages received
• Always follow knocking on doors procedure when entering public restrooms
• Report any unusual circumstances to your supervisor or any major stains on carpeting
• Offer all assistance possible for your guests
• Immediately report to your supervisor or the housekeeping office any damage for furniture or furnishings
• Keep public restrooms stocked and cleaned to the expectations of housekeeping management
• Maintain the locker rooms and empty dirty garbage and linens where applicable
• Dust/Mop/Vacuum all areas of the resort where needed and requested of you by your Supervisors
• Maintain lobby including furniture, windows, dust and vacuuming to create a wonderful first impression for our guest
• Complete all assignments requested of you
• Must follow proper grooming and dress standards set forth by the Employee Handbook
• Maintain open line of communication with supervisor
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

• Some housekeeping experience preferred
• Knowledge of resort helpful
• Must be at least 18 years of age, have a valid Michigan driver’s license and be insurable by the resort’s policy

OTHER SKILLS AND ABILITIES

Positive, upbeat attitude is a must. Open communication skills, both written and verbal. Dedicated to ensuring the highest service level possible in all areas.

TYPICAL PHYSICAL DEMANDS

• Frequently required to use hands to finger, handle, or feel and talk or hear
• Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Must clean bathrooms that may at times be in adverse conditions.
• Ear pieces must be worn at all times so as to not interfere with ours guests stay.

TYPICAL MENTAL DEMANDS

Ability to work under stressful conditions within designated time frames. Will be required to take direction as business dictates.

WORKING CONDITIONS

The noise level in the work environment is usually quiet.