Guest Experience & Concierge Lead

RR Donnelley & Sons; Dallas (TX); On-site; USD 26,160 - 36,630; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

RR Donnelley & Sons in Dallas, Texas, is seeking a Receptionist to deliver exceptional customer service. This role involves leading workflow for reception services and ensuring high-quality guest experiences while interacting with clients, employees, and visitors.

The ideal candidate will have at least 3 years of experience in concierge or reception, strong communication skills, and proficiency in Microsoft Office. A commitment to providing outstanding service and maintaining client relationships is essential.

Qualifications

• Minimum 3 years of concierge and/or reception experience in customer service environment.
• 1 year experience working on a reception desk in a busy office environment.
• Excellent command of the English language, both verbal and written.

Responsibilities

• Ensure outstanding reception and concierge service to clients.
• Handle client concerns and problems in accordance with policies.
• Manage external and internal calls professionally.

Skills

Outstanding guest services skills

Excellent verbal and written communication skills

Intermediate Microsoft Office Word and Excel skills

Good time management skills

Great interpersonal skills

Education

High school diploma or equivalent

Tools

Cisco telephone system

Condeco

Job description

RR Donnelley & Sons in Dallas, Texas, is seeking a Receptionist to deliver exceptional customer service. This role involves leading workflow for reception services and ensuring high-quality guest experiences while interacting with clients, employees, and visitors.

The ideal candidate will have at least 3 years of experience in concierge or reception, strong communication skills, and proficiency in Microsoft Office. A commitment to providing outstanding service and maintaining client relationships is essential.