Guest Experience Concierge — Hospitality & Reservations

The Indigo Road Hospitality Group; Athens (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Fast-paced environment

Job summary

The Indigo Road Hospitality Group is seeking a Concierge to support guest comfort and satisfaction across our hospitality portfolio. You will greet guests, manage inquiries, and coordinate services to ensure memorable stays.

Ideal candidates have prior guest service experience, excellent communication skills, and the ability to multitask in a dynamic hotel environment. This role requires a friendly, professional demeanor and a commitment to guest care.

Qualifications

• Experience in guest service or hospitality environments preferred.
• Strong communication and interpersonal skills.
• Ability to handle guest concerns calmly and efficiently.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced setting.
• Reliable team player with good organizational skills.

Responsibilities

• Greet guests and customers as they arrive.
• Address and resolve guest complaints with courtesy and urgency.
• Take messages and relay information to appropriate team members.
• Manage mail, luggage, and deliveries efficiently.
• Perform basic administrative/secretarial/reception duties.
• Run errands to assist guests and support operations.
• Make dinner or event reservations for guests.
• Develop a network of community contacts to serve guests.

Skills

Greeting guests

Complaint handling

Message taking

Mail & deliveries

Reception duties

Job description

The Indigo Road Hospitality Group is seeking a Concierge to support guest comfort and satisfaction across our hospitality portfolio. You will greet guests, manage inquiries, and coordinate services to ensure memorable stays.

Ideal candidates have prior guest service experience, excellent communication skills, and the ability to multitask in a dynamic hotel environment. This role requires a friendly, professional demeanor and a commitment to guest care.