Guest Experience Concierge — Healthcare Front Desk

Alpine Valley Post Acute & Healthcare Center; Lebanon (Lebanon County); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

Employee referral bonus

Health, vision, and dental benefits

401(k) with match

Employee engagement and culture commit

Company-sponsored life insurance

EAP resources

Résumé du poste

Alpine Valley Post Acute & Healthcare Center is seeking a friendly Concierge to greet residents, families, and visitors and to coordinate front-desk operations with warmth and professionalism. You will handle calls, provide information, and support facility operations in a fast-paced environment.

Qualifications include a current CNA license (strongly preferred) and prior customer service experience, ideally in healthcare. This role offers daily pay and a comprehensive benefits package.

Qualifications

• Current and active CNA license in the state strongly preferred.
• Previous experience in a customer service role required; experience in a healthcare setting strongly preferred.
• Strong customer service orientation with a professional presence, positive attitude, and solution‑focused mindset.
• Excellent verbal and written communication skills, including professional phone etiquette.
• Ability to communicate effectively with residents, visitors, staff, and individuals at all levels of the organization.
• Experience managing multiple priorities and demands simultaneously in a fast‑paced environment.
• Ability to interact effectively with individuals of varying personalities and temperaments.
• Strong initiative and problem‑solving skills with the ability to address and resolve immediate concerns appropriately.

Responsabilités

• Answer and transfer all incoming calls in a courteous, professional, and welcoming manner, ensuring clear and accurate communication.
• Provide information, direction, and appropriate assistance to residents, staff, guests, and vendors with professionalism and warmth.
• Perform a variety of clerical and administrative duties as assigned to support smooth facility operations.
• Greet and assist potential residents, families, visitors, and vendors, creating a positive and welcoming first impression of the facility.
• Manage both internal and external calls, accurately take messages, and ensure timely communication to appropriate individuals.
• Serve as a central point of contact to coordinate information flow and support day‑to‑day front‑desk operations.
• Maintain a calm, professional presence while handling multiple priorities in a fast‑paced environment.

Connaissances

Customer service

Verbal communication

Phone etiquette

Multitasking

Professional presence

Formation

CNA license

Description du poste

Alpine Valley Post Acute & Healthcare Center is seeking a friendly Concierge to greet residents, families, and visitors and to coordinate front-desk operations with warmth and professionalism. You will handle calls, provide information, and support facility operations in a fast-paced environment.

Qualifications include a current CNA license (strongly preferred) and prior customer service experience, ideally in healthcare. This role offers daily pay and a comprehensive benefits package.