Guest Experience Concierge - Front Desk Specialist

Stoney-Creek-Hospitalit; Moline (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

Stoney-Creek-Hospitalit in Moline, IL seeks a Front Desk Agent to welcome guests, manage check-ins/outs, reservations, and payments with a focus on exceptional service. The role emphasizes accuracy, guest satisfaction, and teamwork in a bustling hotel setting.

The ideal candidate has strong communication skills, ability to multitask, and familiarity with hotel software. This on-site position requires flexibility for weekends and holidays and a professional, welcoming demeanor.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or front desk roles preferred.
• Proficiency in using reservation systems and hotel software.

Responsibilities

• Greet guests, check-in, and issue room keys.
• Process check-ins/outs and settle bills.
• Manage reservations via phone, online, or in person.
• Provide information about hotel amenities and local attractions.
• Assist with room assignments and billing discrepancies.
• Maintain front desk area and handle administrative tasks.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Stoney-Creek-Hospitalit in Moline, IL seeks a Front Desk Agent to welcome guests, manage check-ins/outs, reservations, and payments with a focus on exceptional service. The role emphasizes accuracy, guest satisfaction, and teamwork in a bustling hotel setting.

The ideal candidate has strong communication skills, ability to multitask, and familiarity with hotel software. This on-site position requires flexibility for weekends and holidays and a professional, welcoming demeanor.