Guest Experience Concierge - Front Desk Specialist

Holiday Inn Club Vacations Incorporated; Galveston, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent Company Culture

Employee Assistance Program (EAP)

401K with Company Match

EAP-Employee Assistance program

Plenty of PTO

Heavily Discounted Hospitality Stays &

the Company Perks Website

Tuition Assistance

Growth Opportunities & Stability

Job summary

Holiday Inn Club Vacations Incorporated in Galveston, TX, seeks a Front Desk Specialist to greet guests, handle check-ins/outs, process folio transactions, and support daily reports. You will assist with room assignments and be the primary contact for guest requests, while acting as the resort's tech and service expert in the business center.

The role requires excellent customer service, English fluency, and strong organizational skills; weekend and holiday availability is expected, with a

Qualifications

• High School Diploma or GED or equivalent
• Minimum 1 year of customer service experience, preferably in a resort/hotel Front Office environment
• Fluent in the English language

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks, including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests
• Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist
• Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers’ credit, and establishes how the customer will pay for the accommodation
• Communicates with Housekeeping, as appropriate, to expedite the cleaning of units
• Performs other duties as assigned

Skills

Customer service

Microsoft Office

Timeshareware applications

Office equipment

Communication skills

Organizational skills

Problem solving

Fluent in English

Education

High School Diploma or GED

1 year of Customer Service experience

Tools

Microsoft Office Suite

Timeshareware applications

Job description

Holiday Inn Club Vacations Incorporated in Galveston, TX, seeks a Front Desk Specialist to greet guests, handle check-ins/outs, process folio transactions, and support daily reports. You will assist with room assignments and be the primary contact for guest requests, while acting as the resort's tech and service expert in the business center.

The role requires excellent customer service, English fluency, and strong organizational skills; weekend and holiday availability is expected, with a