Brandhearted Guest Experience Manager

Holiday Inn Club Vacations; Galveston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Holiday Inn Club Vacations is seeking an Assistant Manager of Guest Services in Galveston, TX. This role oversees front desk, concierge, security, and resort services to ensure a seamless arrival experience for guests.

You will drive guest satisfaction by responding to issues, coaching staff, and contributing to operational planning and budget execution. A strong hospitality background and customer-focused leadership are essential.

Qualifications

• High School Diploma or GED; college degree preferred.
• Minimum 2 years in customer-facing service or hospitality.
• Experience in guest services or front desk is a plus.

Responsibilities

• Lead guest-facing service in front desk, security, transportation, and resort services.
• Use guest feedback to improve satisfaction and resolve issues.
• Develop staff through coaching and PDPs.
• Assist in budgeting and resource allocation.
• Ensure safety and security in accordance with policies.

Skills

Customer service

Leadership

Communication

Guest relations

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Holiday Inn Club Vacations is seeking an Assistant Manager of Guest Services in Galveston, TX. This role oversees front desk, concierge, security, and resort services to ensure a seamless arrival experience for guests.

You will drive guest satisfaction by responding to issues, coaching staff, and contributing to operational planning and budget execution. A strong hospitality background and customer-focused leadership are essential.