Guest Experience Concierge - Front Desk Pro

Hampton Inn Tampa-Veterans Expwy (Airport North); Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) with employer match

Exclusive hotel discounts

Career growth opportunities

Volunteer time off

Lifestyle discounts

Job summary

Naples Hotel Group in Tampa, FL seeks a Guest Service Representative to greet guests, handle check-ins/check-outs, and manage reservations from arrival to departure. You will respond to guest needs with warmth, coordinate with housekeeping and maintenance, and provide local recommendations to ensure a memorable stay.

A focus on accuracy, courtesy, and hospitality is essential in this fast-paced team environment.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent verbal and written communication.
• Proficient with standard office software and reservation systems.
• Ability to multi-task in a fast-paced, guest-facing environment.
• Flexible schedule including weekends and holidays.

Responsibilities

• Process check-ins and check-outs, confirm reservations, assign rooms, and review charges.
• Create, modify, and confirm guest reservations.
• Set wake-up calls promptly and courteously.
• Answer calls within three rings with professionalism.
• Maintain shift pass-on log and ensure clear communication between shifts.
• Provide personalized service and address guest inquiries and concerns.
• Log and address guest comments or complaints to ensure satisfaction.
• Offer local recommendations on shopping, dining, entertainment, and directions.
• Greet guests and maintain a professional appearance.
• Follow safety and confidentiality standards; complete required safety training.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Decision making

Reliability

Team player

Flexible schedule

Tools

Reservation systems

Office software

Computer literacy

Job description

Naples Hotel Group in Tampa, FL seeks a Guest Service Representative to greet guests, handle check-ins/check-outs, and manage reservations from arrival to departure. You will respond to guest needs with warmth, coordinate with housekeeping and maintenance, and provide local recommendations to ensure a memorable stay.

A focus on accuracy, courtesy, and hospitality is essential in this fast-paced team environment.