Guest Experience Specialist

Best Western Naples Inn & Suites; Naples (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision insurance

401(k) with employer match

Career growth opportunities

Exclusive global hotel discounts

Job summary

A family-owned hotel in Naples, Florida, is seeking a Guest Service Representative to be the welcoming face for guests, ensuring a memorable stay. Responsibilities include handling check-ins, providing personalized guest service, and maintaining a clean front desk area. Candidates should have at least 1 year of customer service experience and strong communication skills. This role offers a comprehensive benefits package, including paid time off and health coverage.

Qualifications

• Minimum of 1 year of experience in customer service, preferably in a hotel or hospitality setting.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Ability to work a flexible schedule, including weekends and holidays, based on hotel needs.

Responsibilities

• Process guest check‑ins and check‑outs, confirming reservations and issuing room keys.
• Provide personalized service by responding to guest inquiries and concerns.
• Keep the front desk, lobby, and public areas clean and organized.

Skills

Customer service experience

Verbal and written communication

Multi-tasking skills

Positive attitude

Tools

Office software

Reservation systems

Job description

A family-owned hotel in Naples, Florida, is seeking a Guest Service Representative to be the welcoming face for guests, ensuring a memorable stay. Responsibilities include handling check-ins, providing personalized guest service, and maintaining a clean front desk area. Candidates should have at least 1 year of customer service experience and strong communication skills. This role offers a comprehensive benefits package, including paid time off and health coverage.