Guest Experience Concierge - Front Desk & Service Expert

Plazahotelelpaso; Tampa (FL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k

Daily Pay

Life Insurance

Travel Discounts

Transit Benefits

Wellness Program

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Tampa, FL is seeking a Guest Service Agent to greet, register and assist guests in a courteous manner while upholding brand and sustainability standards.

You will handle reservations, balance accounts, process payments and operate the PMS. The role requires strong customer service skills and adaptability, with a schedule that may include holidays and weekends. Training is provided, and growth paths exist toward supervision roles.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Process payments and balance accounts.
• Make and confirm reservations and handle requests.
• Respond to guest inquiries and resolve issues.

Skills

Customer service

PMS systems

Communication

Education

High School diploma or equivalent

Job description

HHM Hotels in Tampa, FL is seeking a Guest Service Agent to greet, register and assist guests in a courteous manner while upholding brand and sustainability standards.

You will handle reservations, balance accounts, process payments and operate the PMS. The role requires strong customer service skills and adaptability, with a schedule that may include holidays and weekends. Training is provided, and growth paths exist toward supervision roles.