Guest Experience Concierge — Front Desk & Overnight Support

Hocking College; Nelsonville (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

The Lodge at Hocking College seeks a Front Desk Agent to deliver exceptional guest service and manage front desk operations under the General Manager. You will greet guests, check them in/out, handle transactions, answer inquiries, and coordinate across departments to ensure a seamless experience.

Responsibilities include breakfast service support, event setup/teardown, and overnight laundry duties when scheduled, all while upholding safety policies and professional conduct.

Qualifications

• Must be at least 18 years old.
• Proficiency in English and strong written/verbal communication.
• Ability to work under pressure and meet deadlines.
• Maintain confidentiality of guest information and hotel data.
• Collaborate with staff and other departments.
• Hotel or customer service experience preferred.
• Proficiency in Microsoft Office is preferred.
• Strong organizational and record-keeping skills.
• Knowledge of hotel operations and safety regulations.
• Demonstrates professionalism, discretion and reliability.
• Strong attention to detail and self-motivation.
• Flexible and adaptable in a team environment.
• Reliable attendance and punctuality.
• Demonstrates alignment with Hocking College’s mission and values.

Responsibilities

• Provide professional, welcoming greetings to guests in person and by phone.
• Process guest check-ins and check-outs accurately and efficiently.
• Securely handle and reconcile cash, credit, and debit transactions.
• Respond to guest inquiries, anticipate needs, and resolve complaints promptly.
• Provide assistance to guests with disabilities.
• Operate the switchboard and manage calls and inquiries.
• Complete reservations and provide information about lodge services.
• Coordinate with internal departments to ensure guest satisfaction.
• Comply with college, lodge, and safety policies and procedures.
• Complete daily operational checklists and documentation.
• Assist with breakfast service, food service, and event setup/teardown as required.
• Overnight shifts: perform laundry operations, load/transfer/dry/organize linens while maintaining front desk coverage.

Skills

Guest service

Communication

Cash handling

Organization

Teamwork

Discretion

Reliability

Attention to detail

Multitasking

Tools

Microsoft Office

Job description

The Lodge at Hocking College seeks a Front Desk Agent to deliver exceptional guest service and manage front desk operations under the General Manager. You will greet guests, check them in/out, handle transactions, answer inquiries, and coordinate across departments to ensure a seamless experience.

Responsibilities include breakfast service support, event setup/teardown, and overnight laundry duties when scheduled, all while upholding safety policies and professional conduct.