Guest Experience Concierge (Front Desk) – Flexible Hours

Thekahlerhotel; Rochester (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

DailyPay

401k

Paid Training

Paid PTO

Discounts at Kinseth Hotel Corporation

Job summary

Marriott Rochester Mayo Clinic, part of KAHLER HOSPITALITY GROUP, seeks a friendly Front Desk Agent to welcome guests and manage check-in/out. You will handle reservations, provide information, and coordinate with housekeeping to ensure a smooth stay.

This full-time role requires excellent communication, a professional appearance, and the ability to work nights, weekends, and holidays. We offer competitive pay and benefits including health insurance, PTO, 401(k), and opportunities for

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality.
• Proficiency with hotel management software (OPERA, Protel) is a plus.
• Excellent verbal and written communication skills.
• Ability to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Check guests in and out efficiently and accurately.
• Manage reservations via phone, email, and in-person.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Process payments and manage the cash drawer.
• Provide information about the hotel, rooms, rates, and amenities.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain a neat and organized front desk area.
• Adhere to hotel policies, procedures, and safety guidelines.

Skills

Customer service

Communication

Problem solving

Flexible schedule

Education

High school diploma

Tools

OPERA

Protel

Job description

Marriott Rochester Mayo Clinic, part of KAHLER HOSPITALITY GROUP, seeks a friendly Front Desk Agent to welcome guests and manage check-in/out. You will handle reservations, provide information, and coordinate with housekeeping to ensure a smooth stay.

This full-time role requires excellent communication, a professional appearance, and the ability to work nights, weekends, and holidays. We offer competitive pay and benefits including health insurance, PTO, 401(k), and opportunities for