Front Desk Clerk — Guest Services & Reservations (Full-Time)

Del Monte Hotel Management LLC in; Town of Greece (NY); Sur place; USD 22 000 - 23 000; Plein temps

Avantages offerts par ce poste

Room discounts

Discounts on food and beverages

Career development

Full-time benefits

Résumé du poste

Residence Inn by Marriott Rochester West is seeking an experienced Front Desk Clerk to deliver outstanding guest service at our Rochester, NY location. You will greet guests, check them in, answer calls, and coordinate with other departments to ensure a seamless stay.

We offer competitive pay at $16.00–$16.25 per hour plus full-time benefits. This role requires strong communication, multitasking, and a friendly, professional demeanor.

Qualifications

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule

Responsabilités

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions for proper operation.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Perform laundry duties as needed.

Connaissances

Communication skills

Organizational skills

Customer service

Multitasking

Computer skills

Flexible schedule

Formation

High school diploma or GED

Description du poste

Residence Inn by Marriott Rochester West is seeking an experienced Front Desk Clerk to deliver outstanding guest service at our Rochester, NY location. You will greet guests, check them in, answer calls, and coordinate with other departments to ensure a seamless stay.

We offer competitive pay at $16.00–$16.25 per hour plus full-time benefits. This role requires strong communication, multitasking, and a friendly, professional demeanor.