Guest Experience Concierge - Front Desk & Community

Commonwealth Senior Living; Danville (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term and long-term disability

401(k) retirement savings plan

Paid time off

Employee assistance program

Additional voluntary benefits

Job summary

Commonwealth Senior Living in Danville, VA is seeking a full-time Concierge to serve as the front-of-house for guests, visitors and vendors. You will greet, assist, and direct people, manage phone inquiries, and support the Community Leadership Team to ensure smooth administrative operations.

This role requires high school or equivalent, strong English, tact, and a customer-focused mindset. The position offers a comprehensive benefits package, 401(k), PTO, life insurance, disability coverage,

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents and visitors.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages, respond to requests, forward information to staff.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• Maintain front desk and lobby area neat and organized.
• Perform other duties assigned by Business Office Manager or Executive Director.

Skills

Customer service

English language

Telephone etiquette

Communication

Interpersonal skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

Multi-line telephone system

Basic computer skills

Job description

Commonwealth Senior Living in Danville, VA is seeking a full-time Concierge to serve as the front-of-house for guests, visitors and vendors. You will greet, assist, and direct people, manage phone inquiries, and support the Community Leadership Team to ensure smooth administrative operations.

This role requires high school or equivalent, strong English, tact, and a customer-focused mindset. The position offers a comprehensive benefits package, 401(k), PTO, life insurance, disability coverage,