Community Concierge & Guest Experience Lead

Commonwealth Senior Living; New Baltimore (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term and long-term disability

401(k) retirement savings plan

Paid time off

Employee assistance program

Additional voluntary benefits

Job summary

The Concierge at Commonwealth Senior Living in New Baltimore, MI serves as the front-of-house contact for guests, residents, families and vendors. You will greet visitors, answer phones, assist with directions and coordinate communications for the Community Leadership Team.

This full-time role requires a polished appearance, professional demeanor, and the ability to maintain confidentiality and handle emergencies. A high school education and basic computer skills are required.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned

Skills

English language

Public interaction

Telephone system

Basic computer skills

Follow instructions

Confidentiality

Education

High school diploma

Tools

None

Job description

The Concierge at Commonwealth Senior Living in New Baltimore, MI serves as the front-of-house contact for guests, residents, families and vendors. You will greet visitors, answer phones, assist with directions and coordinate communications for the Community Leadership Team.

This full-time role requires a polished appearance, professional demeanor, and the ability to maintain confidentiality and handle emergencies. A high school education and basic computer skills are required.