Evening & Weekend Concierge — Front Desk

Commonwealth Senior Living; Charlottesville (VA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) retirement savings plan

Paid time off

Employee assistance program

Job summary

Commonwealth Senior Living in Charlottesville, VA seeks a Concierge to be the friendly front-line contact for guests, residents and vendors. Responsibilities include greeting visitors, guiding them to rooms, answering calls, handling messages, and maintaining an organized front desk.

The role supports the Community Leadership Team in daily administrative activities and tours prospective residents. Requires strong English, basic computer skills, and a customer-service mindset.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents, their families and visitors.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, take messages (including caller name, number, time, date), respond to requests, forward information to staff.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• Sort mail and distribute to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of resident information to protect rights.
• Provide tours and community information about services and rates.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform other duties as assigned by Business Office Manager or Executive Director.

Skills

Public interaction

Telephone skills

English proficiency

Communication

Education

High school diploma

Tools

Multi-line telephone system

Job description

Commonwealth Senior Living in Charlottesville, VA seeks a Concierge to be the friendly front-line contact for guests, residents and vendors. Responsibilities include greeting visitors, guiding them to rooms, answering calls, handling messages, and maintaining an organized front desk.

The role supports the Community Leadership Team in daily administrative activities and tours prospective residents. Requires strong English, basic computer skills, and a customer-service mindset.