Front Desk Concierge & Guest Experience Lead

Commonwealth Senior Living; Hampton (VA); Presencial; USD 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Company-paid life insurance

Short-term and long-term disability

401(k) retirement savings plan

Paid time off

Employee assistance program

Additional voluntary benefits

Descripción de la vacante

Commonwealth Senior Living in Hampton, VA seeks a friendly Concierge to greet guests, assist residents and visitors, and coordinate front-desk communications. You will manage sign-in, direct inquiries, answer calls, and maintain confidentiality with professionalism.

This role supports the Community Leadership Team, works with a courteous demeanor, and handles non-professional duties as needed. Part-time shifts include Monday and Friday 8am-4pm and every other weekend; full-time benefits apply.

Formación

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.

Responsabilidades

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.

Conocimientos

Customer service

Communication

Front desk

Multiline phone handling

Basic computer skills

Educación

High school diploma or equivalent

Descripción del empleo

Commonwealth Senior Living in Hampton, VA seeks a friendly Concierge to greet guests, assist residents and visitors, and coordinate front-desk communications. You will manage sign-in, direct inquiries, answer calls, and maintain confidentiality with professionalism.

This role supports the Community Leadership Team, works with a courteous demeanor, and handles non-professional duties as needed. Part-time shifts include Monday and Friday 8am-4pm and every other weekend; full-time benefits apply.