Wine Country Restaurant Supervisor — Guest Experience Leader

SERVPRO of Saginaw / Bay City; Temecula (CA); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Tuition assistance

Job summary

South Coast Winery Resort & Spa in Temecula, CA seeks an energetic Restaurant Supervisor to lead daily restaurant, bar, and room service operations while delivering exceptional guest experiences. This hands-on role focuses on motivating staff, overseeing service standards, and maintaining wine-focused hospitality excellence.

The successful candidate will manage training, scheduling, and performance development, ensuring high profitability and seamless service across all outlets in a fast-paced

Responsibilities

• Assist in the daily supervision of restaurant, bar, and room service operations.
• Support the achievement of sales, service, and profitability goals.
• Maintain high standards of guest service and respond promptly and professionally to guest feedback, concerns, and complaints.
• Provide leadership, guidance, motivation, and day-to-day support to restaurant team members.
• Assist with employee training, scheduling, workflow, performance development, and recognition.
• Maintain visibility and accessibility to both guests and team members throughout service.
• Monitor restaurant, bar, room service, public areas, and outside grounds and communicate maintenance or operational concerns to the appropriate departments.
• Monitor inventory levels, supplies, equipment, and established par levels.
• Participate in monthly inventories and assist with accounting and operational reporting.
• Maintain thorough knowledge of all food and beverage offerings, including menu items, ingredients, preparation methods, presentation, pricing, wines, champagne, and other beverage selections.
• Develop and maintain knowledge of the winery, its wines, and the food and beverage industry.
• Ensure Food Handler and LEADS documentation remains current and compliant.
• Assist team members with daily job functions to ensure seamless and efficient guest service.
• Identify operational challenges and take appropriate corrective action.
• Maintain a professional appearance in accordance with the Company Appearance and Dress Code policy.
• Work a flexible schedule, including weekends and holidays.
• Perform other duties as assigned by the Restaurant Manager or Food & Beverage Director.

Job description

South Coast Winery Resort & Spa in Temecula, CA seeks an energetic Restaurant Supervisor to lead daily restaurant, bar, and room service operations while delivering exceptional guest experiences. This hands-on role focuses on motivating staff, overseeing service standards, and maintaining wine-focused hospitality excellence.

The successful candidate will manage training, scheduling, and performance development, ensuring high profitability and seamless service across all outlets in a fast-paced