Guest Experience Concierge (Front Desk) — 11am–7pm

Planned Companies; New Jersey; On-site; USD 23,000 - 32,000; Full time

Job summary

Planned Companies in Secaucus, NJ is seeking motivated Front Desk Associates and Doormen to welcome tenants, guests and vendors, provide directions, and help maintain a safe, welcoming lobby environment with polished service.

The role requires 3+ years of customer service, excellent communication, local knowledge, and the ability to multitask and lift up to 50 lbs. Schedule options are 11am–7pm or 11pm–7am, and pay is $20.00 per hour.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Time management

Multitasking

Local knowledge

Lifting up to 50 lbs

Job description

Planned Companies in Secaucus, NJ is seeking motivated Front Desk Associates and Doormen to welcome tenants, guests and vendors, provide directions, and help maintain a safe, welcoming lobby environment with polished service.

The role requires 3+ years of customer service, excellent communication, local knowledge, and the ability to multitask and lift up to 50 lbs. Schedule options are 11am–7pm or 11pm–7am, and pay is $20.00 per hour.