Guest Experience Concierge — Front Desk

IHG Hotels & Resorts; Yuma (AZ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

401k

Employee discounts

Job summary

IHG Hotels & Resorts in Yuma, AZ seeks a Front Desk Agent to warmly greet guests, handle check-ins/outs, and manage bookings with upselling opportunities. You’ll handle transactions, verify IDs, and ensure a frictionless stay while delivering local insights.

Qualifications include strong communication, problem-solving, and flexibility for night/weekend shifts. A high school diploma is required; bilingual skills are a plus, and prior front desk experience is preferred.

Qualifications

• Excellent customer service and communication skills.
• Ability to solve problems and handle guest concerns.
• Flexible with night, weekend, and holiday shifts.
• Tech-savvy with basic math, reading, and computer use.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge loyalty program members and returning guests.
• Handle bookings, upsell opportunities, and inform guests about local attractions.
• Process cash and credit transactions accurately.
• Check guests in and out, verify IDs, and manage room keys and safekeeping boxes.
• Record guest preferences and respond to messages and requests.
• Assist guests with issues and involve management when needed.
• Follow safety procedures and wear required protective gear.

Skills

Customer service

Communication

Problem solving

Flexibility

Tech literacy

Education

High school diploma

Job description

IHG Hotels & Resorts in Yuma, AZ seeks a Front Desk Agent to warmly greet guests, handle check-ins/outs, and manage bookings with upselling opportunities. You’ll handle transactions, verify IDs, and ensure a frictionless stay while delivering local insights.

Qualifications include strong communication, problem-solving, and flexibility for night/weekend shifts. A high school diploma is required; bilingual skills are a plus, and prior front desk experience is preferred.