Guest Experience Concierge — Front Desk

Concord Hospitality Enterprises; Winston-Salem (NC); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises in Winston-Salem is seeking a guest-focused associate to deliver exceptional service at our hotel. You will assist guests, handle payments, and maintain privacy while addressing inquiries and offering information on programs and offers.

The role requires flexibility for varied shifts in a fast-paced environment, with a strong emphasis on professionalism and teamwork. Join a team committed to quality service and guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Professional demeanor

Flexibility with shifts

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises in Winston-Salem is seeking a guest-focused associate to deliver exceptional service at our hotel. You will assist guests, handle payments, and maintain privacy while addressing inquiries and offering information on programs and offers.

The role requires flexibility for varied shifts in a fast-paced environment, with a strong emphasis on professionalism and teamwork. Join a team committed to quality service and guest satisfaction.