Guest Experience Specialist – Front Desk & Sales

Lbahospitality; Winston-Salem (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

A hospitality company in Winston-Salem, NC, is seeking a front office associate to provide excellent guest service and manage front office operations. The ideal candidate will possess strong customer service skills, proficiency in English, and the ability to handle guest inquiries and issues professionally. This role requires a high school diploma and offers opportunities for advancement, including positions like Assistant General Manager or Guest Service Supervisor.

Qualifications

• Experience in service, sales, or guest relations preferred.
• Ability to stand for long periods and lift up to 30 pounds.

Responsibilities

• Greet and register guests, ensuring privacy and accommodating requests.
• Promote hotel services and handle guest issues professionally.
• Maintain cleanliness and assist in various departments when needed.

Skills

Customer service

Problem solving

Conflict resolution

English proficiency

Computer literacy

Education

High school diploma or equivalent

Tools

Property management system

Job description

A hospitality company in Winston-Salem, NC, is seeking a front office associate to provide excellent guest service and manage front office operations. The ideal candidate will possess strong customer service skills, proficiency in English, and the ability to handle guest inquiries and issues professionally. This role requires a high school diploma and offers opportunities for advancement, including positions like Assistant General Manager or Guest Service Supervisor.