Guest Experience Concierge - Front Desk

Ideal Hospitality; Wilmington (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Time Off (PTO)

Holiday Pay

Employee of the Month Bonus

Sign-On Bonus

On-Demand Pay Access (access to earned

wages before payday)

Hotel Brand Employee Discounts

Job summary

Holiday Inn Express - Wilmington Medical District is seeking a Front Desk Agent to be the friendly first face guests meet on arrival. You will help with check-in/check-out, manage reservations, answer questions, and resolve concerns with professionalism and care.

Responsibilities include processing payments, maintaining guest records, and coordinating with housekeeping to ensure satisfaction. A personable, detail-oriented approach and strong communication are essential for success in this role.

Qualifications

• Must be 18 years of age or older.
• Friendly and professional communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer and phone skills.
• Attention to detail and reliability.
• Previous hotel or customer service experience is a plus, but not required.

Responsibilities

• Welcome guests and assist with check-in and check-out
• Process payments and manage guest accounts
• Book, modify, and cancel reservations
• Answer guest questions and provide information about hotel amenities and local attractions
• Respond to guest requests and resolve issues in a timely, professional manner
• Maintain accurate guest records and reservation information
• Answer phones and respond to emails as needed
• Work closely with housekeeping and maintenance to ensure guest satisfaction
• Follow hotel safety, security, and privacy procedures

Skills

Guest service

Communication

Multitasking

Problem solving

Job description

Holiday Inn Express - Wilmington Medical District is seeking a Front Desk Agent to be the friendly first face guests meet on arrival. You will help with check-in/check-out, manage reservations, answer questions, and resolve concerns with professionalism and care.

Responsibilities include processing payments, maintaining guest records, and coordinating with housekeeping to ensure satisfaction. A personable, detail-oriented approach and strong communication are essential for success in this role.