2nd-Shift Hotel Front Desk Guest Services Pro

Roberts Centre; Wilmington (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Holiday Inn Wilmington seeks a friendly, professional Guest Service Representative to join the Front Desk team. You will assist guests from check-in to check-out, ensuring a smooth and welcoming experience in a fast-paced hotel environment.

Role requires on-site availability across shifts, strong communication, cash handling, and teamwork to uphold brand standards and guest satisfaction.

Qualifications

• Guest service experience preferred.
• Ability to handle payments and balance cash.
• Willingness to work AM/PM shifts.

Responsibilities

• Greet guests on arrival with a welcoming, professional demeanor.
• Check guests in and out efficiently using the front desk system.
• Handle reservations, cancellations and room assignments.
• Respond promptly to guest inquiries and requests.
• Process payments and maintain accurate cash handling.
• Coordinate with housekeeping to ensure room readiness.
• Provide information on hotel amenities and local attractions.
• Maintain a clean, organized front desk area.
• Follow brand standards, safety protocols and policies.

Skills

Guest service

Front desk

Cash handling

Team player

Education

High school diploma

Tools

Opera PMS

Job description

Holiday Inn Wilmington seeks a friendly, professional Guest Service Representative to join the Front Desk team. You will assist guests from check-in to check-out, ensuring a smooth and welcoming experience in a fast-paced hotel environment.

Role requires on-site availability across shifts, strong communication, cash handling, and teamwork to uphold brand standards and guest satisfaction.