Guest Experience Concierge - Front Desk

Mohegan Pennsylvania; Wilkes-Barre (Luzerne County); On-site; USD 26,000 - 38,000; Full time

Job summary

Mohegan Pennsylvania is seeking a Front Desk Clerk to greet guests, check in/out, and support daily hotel operations in Wilkes-Barre. You will handle guest requests, verify information, and promote superior guest service in a fast-paced environment.

Minimum qualifications include a high school diploma, strong verbal and written communication, basic arithmetic, and the ability to work varied shifts, weekends and holidays. Some college or hospitality training is preferred.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Good communication skills both verbal and written.
• Ability to compute basic arithmetic.
• Provide excellent guest service and maintain a professional demeanor.

Responsibilities

• Assist guests, respond promptly, and maintain positive relations.
• Check-in/out guests and process payments.
• Maintain knowledge of hotel services, rates, and promotions.
• Promote superior guest service.

Skills

Communication skills

Arithmetic

Shift flexibility

Education

Some college or hospitality training

Job description

Mohegan Pennsylvania is seeking a Front Desk Clerk to greet guests, check in/out, and support daily hotel operations in Wilkes-Barre. You will handle guest requests, verify information, and promote superior guest service in a fast-paced environment.

Minimum qualifications include a high school diploma, strong verbal and written communication, basic arithmetic, and the ability to work varied shifts, weekends and holidays. Some college or hospitality training is preferred.