Guest Experience Concierge - Front Desk

HEI Hotels & Resorts; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical and dental

Vision insurance

Paid time off

Pet insurance

Life insurance

Disability plans

401(k) with match

Employee discounts

Job summary

HEI Hotels & Resorts is seeking a front desk / guest services professional to assist guests with arrival and departure, register guests, handle payments and provide information on local attractions.

The role requires strong customer service, calculator proficiency, and the ability to communicate effectively with guests and colleagues. A willingness to adapt communication for different audiences and maintain composure during busy periods is essential.

Qualifications

• Hotel experience preferred.
• Strong calculator skills for moderate math.
• Ability to deal with customers with tact and diplomacy.
• Ability to stand and move throughout front office.
• Ability to input information using a computer system.
• Ability to observe signs of emergency situations.
• Ability to establish effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style for different audiences.

Responsibilities

• Greet customers with a friendly, sincere welcome and provide information about hours and local attractions.
• Complete registration in the computer system, assign rooms based on guest needs, and prepare welcome folders.
• Verify and imprint credit cards for authorization, handle cash, vouchers and currency exchange.
• Answer the telephone promptly and relay messages to guests.
• Close guest accounts at checkout and address dissatisfaction when needed.
• Investigate and resolve guest complaints with effective solutions.
• Remain calm during emergencies and busy hotel periods, using sound judgment.
• Attend to attendance requirements and perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Conflict resolution

Emergency awareness

Teamwork

Computer skills

Attention to detail

Job description

HEI Hotels & Resorts is seeking a front desk / guest services professional to assist guests with arrival and departure, register guests, handle payments and provide information on local attractions.

The role requires strong customer service, calculator proficiency, and the ability to communicate effectively with guests and colleagues. A willingness to adapt communication for different audiences and maintain composure during busy periods is essential.