Guest Experience Concierge (Front Desk)

Grand Hyatt; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free room nights after 90 days

Medical insurance

401K with company match

Paid vacation and sick days

Personal day and child leave

Free meals during shift

Employee stock purchase plan

Retail discounts

Job summary

Grand Hyatt Tampa Bay is seeking a Front Office Agent to manage the guest registration process and communicate hotel services and promotions. This visible role offers opportunities for casual conversations and directly impacts guest experiences.

You will be the face of Hyatt, delivering attentive service and facilitating smooth check-in/check-out procedures while supporting guests with inquiries and hotel information.

Qualifications

• Desire to satisfy others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Previous front desk/guest services experience preferred.

Responsibilities

• Handle guest registration and check-in/check-out processes.
• Communicate hotel services and promotions to guests.
• Be the face of Hyatt, delivering friendly, efficient service.
• Assist guests with inquiries and provide a positive guest experience.

Skills

Guest service orientation

Verbal communication

Written communication

Stamina/standing long periods

Job description

Grand Hyatt Tampa Bay is seeking a Front Office Agent to manage the guest registration process and communicate hotel services and promotions. This visible role offers opportunities for casual conversations and directly impacts guest experiences.

You will be the face of Hyatt, delivering attentive service and facilitating smooth check-in/check-out procedures while supporting guests with inquiries and hotel information.