Guest Experience Concierge – Front Desk Agent

crestline-external; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Residence Inn by Marriott Tampa is searching for a Front Desk Agent who thrives in a social environment. Responsibilities include assisting guests with check-ins and check-outs, handling calls, and resolving any guest complaints. Ideal candidates must have a high school diploma and prior hotel experience.

This position requires excellent communication skills and attention to detail. Join us in creating memorable guest experiences at our hotel in Tampa, Florida.

Qualifications

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Maintain positive guest relations at all times.
• Process all guest check-ins and check-outs.
• Answer department telephone using correct greeting.
• Communicate pertinent guest information to designated departments.

Job description

Residence Inn by Marriott Tampa is searching for a Front Desk Agent who thrives in a social environment. Responsibilities include assisting guests with check-ins and check-outs, handling calls, and resolving any guest complaints. Ideal candidates must have a high school diploma and prior hotel experience.

This position requires excellent communication skills and attention to detail. Join us in creating memorable guest experiences at our hotel in Tampa, Florida.