Guest Experience Front Desk Agent

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

The Seminole Hard Rock Hotel & Casino Tampa is seeking a Front Desk Agent to deliver courteous front desk services and create a pleasant hotel stay and gaming experience.

You will register guests, handle payments, assist with billing, and promote hotel and casino amenities. The role requires a high level of guest service, strong phone etiquette, and the ability to stand for long periods while using a computer.

Qualifications

• High school diploma or GED is required.
• 6 months of Front Desk/Hotel Operations experience.
• Exceptionally strong interpersonal and customer relations skills to ensure guest satisfaction.
• Exceptional phone etiquette is required.
• Must be able to stand for long periods and enter information into a computer.
• Must possess basic math skills to accurately calculate and process guest payments.

Responsibilities

• Registers arriving guests by completing appropriate paperwork and obtaining payment information.
• Settles account balances of departing guests by accepting payment and handling cash drawer.
• Investigates and resolves general billing discrepancies.
• Engages guests in property promotions and hotel/casino amenities.
• Responds to guest inquiries concerning entertainment or attractions and provides general information for a pleasant stay.
• Promotes positive public/employee relations at all times.
• Anticipates guests’ needs and responds to requests to ensure satisfaction.
• Monitors work areas to ensure cleanliness standards are achieved.

Skills

Interpersonal skills

Customer service

Phone etiquette

Cash handling

Computer entry

Education

High school diploma or GED

Job description

The Seminole Hard Rock Hotel & Casino Tampa is seeking a Front Desk Agent to deliver courteous front desk services and create a pleasant hotel stay and gaming experience.

You will register guests, handle payments, assist with billing, and promote hotel and casino amenities. The role requires a high level of guest service, strong phone etiquette, and the ability to stand for long periods while using a computer.