Guest Experience Concierge — Front Desk

Distinctive Hospitality Group; Somerville (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Dental

Vision

401(k)

Paid sick time

Free parking

Growth opportunities

Job summary

Holiday Inn Boston Cambridge Area in Somerville, MA is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and act as a local expert. You will resolve guest concerns, promote our loyalty program, and collaborate with housekeeping and other departments to ensure an outstanding guest experience.

We value energetic, service-oriented individuals with strong communication skills and a flexible schedule.

Qualifications

• Passion for delivering outstanding customer service.
• Strong communication skills, enthusiasm for working with people.
• Positive, organized, and solution-oriented in a fast-paced environment.
• Comfort with learning new systems and using technology.

Responsibilities

• Welcome guests warmly and deliver personalized service.
• Assist with check-in and check-out for a smooth guest experience.
• Anticipate guest needs, address concerns, and create memorable moments.
• Share hotel amenities and local tips to enhance guest stays.
• Coordinate with housekeeping, maintenance, and other departments for seamless operations.
• Manage reservations, room assignments, and billing with accuracy.
• Maintain a polished front desk environment and reflect service excellence.
• Encourage enrollment in loyalty programs and maximize stay value.

Skills

Customer service

Communication

Positive attitude

Tech-savvy

Hospitality mindset

Teamwork

Job description

Holiday Inn Boston Cambridge Area in Somerville, MA is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and act as a local expert. You will resolve guest concerns, promote our loyalty program, and collaborate with housekeeping and other departments to ensure an outstanding guest experience.

We value energetic, service-oriented individuals with strong communication skills and a flexible schedule.