Front Desk Agents-Renaissance Raleigh Hotel

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance

Disability coverage

401K

Tuition assistance

Discounted rates

Training & development

Career advancement

Job summary

Renaissance Raleigh North Hills Hotel seeks a Front Desk Agent to deliver exceptional guest service at the hub of the hotel. This full-time role requires flexibility to work nights, weekends, and holidays, with duties spanning guest check-in/out, issue resolution, and information on hotel programs.

The position emphasizes proactive, courteous interactions and teamwork, offering competitive wages and a comprehensive benefits package including medical/dental/vision, life and disability insurance,

Qualifications

• Face-to-face customer service experience required.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure timely resolution.
• Post guest charges, process payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable about hotel programs and promotions.
• Communicate effectively with departments and management about guest feedback.
• Respond quickly to phone calls and lobby visitors.

Skills

Customer Service

Job description

Description

Renaissance Raleigh North Hills Hotel is looking for Front Desk Agents!!

Full Time position (1)

Shift: Must have a flexible work schedule to include working nights, weekends, and holidays.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility - this role is perfect for you!

Role Responsibilities:

As a Front Desk Clerk, you have the responsibility to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously, and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner

Post guest charges, collect payments, and follow all cash handling procedures.

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Here are some reasons our associates like working for us:

• Benefits (Full Time Associates only)
• We offer competitive wages.
• Full-time associates are eligible to participate in a comprehensive benefits package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, plus training & development and career advancement opportunities.

Why Renaissance Raleigh?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on the property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Experienced with face to face Customer Service is a must

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Functional Expert: Considered a thought leader on a subject (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Preferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Preferred Goal Completion: Inspired to perform well by the completion of tasks
• Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Preferred Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Experience

• Preferred 1 years: Experienced with face to face Customer Service is a must

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality