Hotel Front Office Manager-Renaissance Raleigh Hotel

Tapestry Conshohocken; Raleigh (NC); On-site; USD 54,235 - 67,794; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Renaissance Raleigh Hotel is seeking a Front Office Manager to lead the front desk operations in Raleigh, NC. This on-site, full-time role focuses on guest satisfaction, brand standards, and team leadership to deliver exceptional service.

The selected candidate will supervise check-in/check-out, telephone procedures, revenue-related duties, HR functions, and daily reporting, while acting as Manager on Duty and collaborating with the General Manager and Sales team to maximize occupancy and guest

Qualifications

• Proven leadership in hotel front office or guest services management.
• Strong customer-service philosophy and guest-first culture.
• Knowledge of revenue management, financial reporting, and hotel operations.
• Excellent communication, training, and problem-solving skills.
• Familiarity with HR best practices and compliance standards.

Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied.
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance.
• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use.
• Act as Manager on Duty, supporting hotel-wide operations when required.
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists.
• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams.
• Produce accurate financial reports in a timely manner.
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts.
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures.
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards.
• Mentor and develop management talent within the front office team.

Skills

Leadership in front office

Customer service focus

Revenue management

Communication & training

HR compliance

Job description

Front Office Manager at Renaissance Raleigh Hotel

Location: 4100 Main at North Hills St., Raleigh, NC 27609, USA. On-site, Front Office, Full-Time. Requisition #: FRONT062406.

Description

Salary compensated based upon level of experience: $54,235.70-$67,794.13

This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands‑on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

Key Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
• Oversee all front desk operations, including check‑in/check‑out, telephone procedures, hotel amenities, and system use
• Act as Manager on Duty, supporting hotel‑wide operations when required
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
• Produce accurate financial reports in a timely manner
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
• Conduct property inspections and oversee preventive maintenance and deep‑cleaning schedules to maintain product standards
• Mentor and develop management talent within the front office team

Qualifications

• Proven leadership experience in hotel front office or guest services management
• Strong customer service philosophy and ability to foster a guest‑first culture
• Knowledge of revenue management, financial reporting, and hotel operations
• Excellent communication, training, and problem‑solving skills
• Familiarity with HR best practices and compliance standards

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long‑term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord‑managed hotels
• Training, development, and career advancement opportunities

Core Values & Desired Attributes

• Leader: Inspires teammates to follow
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

EEO Statement

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.