Front Desk Clerk-Carolina-Full Time

Pinehurst Resort; Pinehurst (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Pinehurst Resort is seeking a friendly Front Desk Associate to ensure efficient check-in and check-out and to deliver a positive guest experience. You will greet guests by name, handle reservations, process payments, and provide information about packages, promotions, and resort amenities.

Responsibilities include resolving guest concerns with courtesy, maintaining accurate records, answering phones, and coordinating with other departments to meet guest needs.

Qualifications

• High school diploma or GED required.
• Minimum 6 months related experience preferred.
• Experience with guest check-in and POS handling is a plus.

Responsibilities

• Check-in and check-out guests in a friendly and efficient manner.
• Resolve guest questions and issues with courtesy.
• Maintain accurate records and understand package details.
• Assist guests with directions to resort facilities.
• Operate cash drawer and process payments securely.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High School Diploma or GED

Tools

POS system

Job description

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

Summary

The primary purpose of this position is to be responsible for the efficient check-in/check-out of the guests in a positive, friendly manner.

Education and/or Experience

High school diploma or general education degree (GED) and a minimum of 6 months related experience; or an equivalent combination of education and experience.

Essential Duties And Responsibilities

• Efficiently and accurately checks in/out guests through face to face verbal and written communications and computer.
• Resolves guests’ complaints and problems in a positive, caring and friendly manner.
• Maintains appropriate records accurately.
• Have a thorough knowledge of package plans, special promotions; understand breakdown of packages; know what specific charges and taxes apply to what parts of the package.
• Be knowledgeable of all reports.
• Act as cashier for guests; obtain bank; count and verify contents and audit.
• Be able to direct guests to all resort facilities (Golf courses, Condos, Manor Inn, Holly Inn, Carolina Hotel, Beach Club, etc)
• Understand all aspects of the resume book (group dates, billing instructions, arrival times, group VIPs, etc.)
• Understand posting of all charges.
• Answer telephone using guest name and how to transfer calls to other departments.
• Know hours of operation of all outlets and facilities.
• Know daily resort availability, due outs and arrivals.
• Be aware of uniform regulations, be neat and professional looking at all times.
• Present yourself in a congenial and pleasant way towards guests and other employees.
• Realize it may be necessary to work different shifts each day to accommodate business demands.
• Keep work areas clean and organized during scheduled work shifts.
• Ensure interaction with guests is professional and ethical at all times.
• Immediately report to the Front Desk Manager any attempt by outside vendors to solicit through the Front Desk.
• Never accept from an outside vendor or distribute for an outside vendor any passes, discount coupons or other collateral.
• Never accept any form of compensation from an outside vendor in return for recommending or promoting their business.
• Ensure that the bank is secured and is not left unattended or open for access by others who are not approved to access the bank.
• Responsible for accurately counting cash received and disbursed and for making accurate change when needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.