Guest Experience Concierge - Front Desk

Westgate Resorts; Pigeon Forge (TN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Daily pay access to earnings

Employee discounts

Job summary

Westgate Resorts is seeking a Front Desk Agent for Wild Bear Inn in Pigeon Forge, TN. You will be the welcoming face, handling check-in/check-out, guest inquiries, and coordinating across departments to ensure memorable stays.

Role emphasizes guest satisfaction, timely responses, and maintaining brand standards in a hospitality-driven environment. Evening, weekend, and holiday shifts are typical.

Qualifications

• Prior customer service or hospitality experience preferred.
• Strong communication across phone, email, and in-person interactions.
• Ability to multitask and manage inquiries, reservations, and cashiering duties.

Responsibilities

• Warmly greet guests and manage check-in/check-out.
• Assist guests with inquiries, recommendations, and follow-up.
• Resolve guest concerns and perform service recovery.
• Handle cashiering: settling folios, payments, posting charges.
• Process reservations, confirmations, and modifications accurately.
• Communicate with guests via phone, email, text, and in person.

Skills

Customer service

Communication

Multitasking

Guest relations

Job description

Westgate Resorts is seeking a Front Desk Agent for Wild Bear Inn in Pigeon Forge, TN. You will be the welcoming face, handling check-in/check-out, guest inquiries, and coordinating across departments to ensure memorable stays.

Role emphasizes guest satisfaction, timely responses, and maintaining brand standards in a hospitality-driven environment. Evening, weekend, and holiday shifts are typical.