Front Desk Agent

Westgate Resorts; Pigeon Forge (TN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Daily pay access to earnings

Employee discounts

Job summary

Westgate Resorts is seeking a Front Desk Agent for Wild Bear Inn in Pigeon Forge, TN. You will be the welcoming face, handling check-in/check-out, guest inquiries, and coordinating across departments to ensure memorable stays.

Role emphasizes guest satisfaction, timely responses, and maintaining brand standards in a hospitality-driven environment. Evening, weekend, and holiday shifts are typical.

Qualifications

• Prior customer service or hospitality experience preferred.
• Strong communication across phone, email, and in-person interactions.
• Ability to multitask and manage inquiries, reservations, and cashiering duties.

Responsibilities

• Warmly greet guests and manage check-in/check-out.
• Assist guests with inquiries, recommendations, and follow-up.
• Resolve guest concerns and perform service recovery.
• Handle cashiering: settling folios, payments, posting charges.
• Process reservations, confirmations, and modifications accurately.
• Communicate with guests via phone, email, text, and in person.

Skills

Customer service

Communication

Multitasking

Guest relations

Job description

Wild Bear Inn places you in the heart of beautiful Pigeon Forge, Tennessee, which is nestled in the scenic Great Smoky Mountains, just minutes from Great Smoky Mountains National Park, the most visited national park in the country. As a member of the Wild Bear Inn team, you will help provide guests with an unforgettable vacation getaway at our ideally situated hotel. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

The Front Desk Agent serves as the welcoming face of the property, creating memorable first and lasting impressions for all arriving, in-house, and departing guests. This role is responsible for the smooth daily operation of the front desk, ensuring seamless registration, attentive service, and accurate transactions. Front Desk Agents embody the property’s service culture by anticipating guest needs, resolving concerns with confidence, and collaborating across departments to deliver exceptional experiences

As Front Desk Agent, you will:

• Warmly greets guests, managecheck-in and check-out processes, and assign accommodations in accordance with established procedures
• Providepersonalized assistance by answering inquiries, offering recommendations, and following up promptly when additional information is required
• Demonstrateempowerment in resolving guest concerns, taking ownership of service recovery to ensure satisfaction
• Perform cashiering functions including settling folios, processing payments, and posting charges accurately
• Handle reservations, confirmations, and modifications with attention to detail and efficiency
• Transmitand receiveguest communications via phone, email, text, and in-person interactions with professionalism
• Upholdservice standards and property-specific guidelines at all times
• Maintain grooming and appearance standards to reflect the property’s brand image
• Partner with housekeeping, concierge, and other departments to ensure guest and owner needs are met seamlessly
• Actively promote room upgrades and property amenities in alignment with availability and pricing guidelines
• Projectan approachable, enthusiastic demeanor with positive tone, volume, and inflection in all guest interactions
• Other duties as assigned

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

• Prior customer service or hospitality experience preferred; strong communication skills across phone, email, and in-person interactions
• Ability to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiency
• Confident problem-solving skills with a positive, professional demeanor in all guest interactions
• Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays
• Required to pass a background screen, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - AccessYour Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.