5-Star Front Desk & Guest Concierge

SPS North America Inc.; New York, Northern (NY, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Medical, Dental, Vision

401k w/ matching

Job summary

Top of the Rock at Rockefeller Center in New York is seeking a friendly Receptionist to greet visitors, answer calls, and maintain a professional image. The role includes light administrative tasks, mail duties, and coordinating with the Mail Room as needed.

You'll report on-site during scheduled hours and work a variety of day, evening, weekend, and holiday shifts. Ideal candidates have a high school diploma, 1–3 years of reception or customer service experience, and strong English

Qualifications

• High School Diploma or equivalent required; college coursework preferred
• 1–3 years’ experience in reception, administrative, or customer service roles
• Strong written and verbal English communication skills
• Ability to multi-task and manage priorities while maintaining composure
• Must maintain professional appearance and adhere to company policies

Responsibilities

• Provide 5-star customer service to all employees, clients, and visitors
• Answer and route incoming calls professionally and efficiently
• Greet and register visitors, ensure completion of NDA, and issue badges
• Maintain visitor logs and access cards; ensure badges are returned
• Coordinate deliveries and assist with mail/shipping operations as needed
• Provide light administrative support and schedule meetings
• Maintain a clean reception and meeting area and replenish supplies
• Monitor and order office supplies and support copy/print services
• Update phone lists and train backup personnel on front desk procedures
• Maintain professionalism, confidentiality, and confidentiality in handling sensitive matters

Job description

Top of the Rock at Rockefeller Center in New York is seeking a friendly Receptionist to greet visitors, answer calls, and maintain a professional image. The role includes light administrative tasks, mail duties, and coordinating with the Mail Room as needed.

You'll report on-site during scheduled hours and work a variety of day, evening, weekend, and holiday shifts. Ideal candidates have a high school diploma, 1–3 years of reception or customer service experience, and strong English