Guest Experience Concierge & Front Desk

Planned Companies; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Job summary

Planned Companies’ Front Desk Associates and Doormen welcome tenants, guests and vendors to the building, ensuring a warm, safe and helpful environment for all visitors.

This role involves greeting guests, arranging reservations, coordinating events, and directing visitors, with a schedule that includes days, afternoons and Saturdays. Strong customer service and communication skills are essential, along with the ability to multitask and lift up to 50 lbs when needed.

Qualifications

• 3+ years of customer service experience.
• Warm, welcoming demeanor with strong communication.
• Excellent written and verbal communication; basic computer skills.
• Knowledge of local attractions helpful.
• Able to multitask and manage time effectively.
• Able to lift up to 50 lbs when needed.

Responsibilities

• Greet tenants, guests, and vendors on entry.
• Provide directions and assist with reservations.
• Schedule events and coordinate onsite activities.
• Manage mail, deliveries, and vendor services.
• Answer phones and monitor lobby; handle keys and access cards.

Skills

Customer service

Greet guests

Excellent communication

Time management

Tools

Basic computer skills

Job description

Planned Companies’ Front Desk Associates and Doormen welcome tenants, guests and vendors to the building, ensuring a warm, safe and helpful environment for all visitors.

This role involves greeting guests, arranging reservations, coordinating events, and directing visitors, with a schedule that includes days, afternoons and Saturdays. Strong customer service and communication skills are essential, along with the ability to multitask and lift up to 50 lbs when needed.