Guest Experience Concierge - Front Desk

Pyramid Global Hospitality; Nashville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Line-level perks not specified

Job summary

Cambria Hotel Nashville Midtown, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to create a memorable first impression for guests.

You will check in guests, answer questions about the hotel and local area, and provide accurate information while delivering warm, attentive service.

If you enjoy engaging with people from around the world and are motivated to grow your hospitality career, apply today to join our team.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication.
• Ability to work in a fast-paced setting.
• Must be able to stand for the duration of the shift.
• Availability to work weekends and holidays.

Responsibilities

• Check guests in and provide information about hotel amenities.
• Resolve guest issues and WOW guests through exceptional service.
• Promote hotel programs and cross-sell services.
• Maintain knowledge of local area and hotel policies.
• Collaborate with other departments to meet guest needs.

Skills

Customer service

Excellent communication

Outgoing personality

Computer skills

Multitasking

Weekend availability

Stand for long shift

Education

High school diploma or equivalent

Job description

Cambria Hotel Nashville Midtown, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to create a memorable first impression for guests.

You will check in guests, answer questions about the hotel and local area, and provide accurate information while delivering warm, attentive service.

If you enjoy engaging with people from around the world and are motivated to grow your hospitality career, apply today to join our team.