Front Office Manager

Pyramid Burlington Management; Nashville (TN); On-site; USD 52,000 - 75,000; Full time

Job summary

Cambria Hotel Nashville Downtown, part of Pyramid Global Hospitality, seeks a dynamic Front Office Manager to lead our Front Office Team and ensure seamless guest services across the lobby and desk.

You will train staff, uphold service standards, manage cash and reports, collaborate with leadership to drive guest satisfaction and revenue, and foster a positive workplace.

Responsibilities

• Maintaining guest service as the driving philosophy of the hotel.
• Responding promptly to guest needs and ensuring guest satisfaction.
• Developing added value customer service programs.
• Empowering hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Exceed hotel guest satisfaction measures.
• Ensure front desk staff is trained in all front desk operations, and follows financial control procedures for cash, vouchers, inventories and receivables.
• Produce accurate financial reports on time.
• Collaborate with the General Manager and Director of Rooms to generate new business ideas to increase sales.
• Maintain a positive, cooperative work environment between staff and management.
• Ensure personnel files are accurate and comply with both local and federal laws and regulations.
• Resolve employee grievances in a fair and timely manner.
• Develop management talent by acting as a mentor for direct reports.
• Ensure completion of training objec

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Right around the corner from Broadway's neon marquees, booming live music scene and iconic hotspots, Cambria Hotel Nashville Downtown embodies the real soul of rock and roll. Blending boutique comfort with full‑service amenities, top‑notch hospitality, distinctly southern vibe and a little hint of edge, this is a Music City original for the modern traveler. At the Cambria Hotel Nashville we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Nashville with Pyramid Global Hospitality can mean for you! Cambria Hotel Nashville Downtown boasts 255 guest rooms and 4055 sq. ft. of event space.

What you will have an opportunity to do:

We are seeking a dynamic individual who is motivational, passionate, and fun to lead our Front Office Team! This role will ensure the seamless completion of front office operations, and to provide exceptional levels of service throughout our guests' stay at the Cambria Nashville Downtown.

The Front Office Manager will be responsible for the day‑to‑day operations of the front office guest services team. This leadership role will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

• Maintaining guest service as the driving philosophy of the hotel.
• Domonstrating a commitment to guest services in responding promptly to guest needs.
• Being committed to making every guest satisfied.
• Ensure all department staff understand and demonstrate all components of guest service and are trained to meet standards.
• Develop added value customer service programs.
• Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Exceed hotel guest satisfaction measures.
• Ensure front desk staff is trained in all front desk operations, and follows financial control procedures for cash, vouchers, inventories and receivables.
• Produce accurate financial reports on time.
• Collaborate with the General Manager and Director of Rooms to generate new business ideas to increase sales.
• Maintaine a positive, cooperative work environment between staff and management.
• Ensure personnel files are accurate and comply with both local and federal laws and regulations.
• Resolve employee grievances in a fair and timely manner.
• Develop management talent by acting as a mentor for direct reports.
• Ensure completion of training objec