FULL-TIME Front Desk Agent

Havana Cabana At Key West; Key West (FL); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive hourly wage + tips

Medical, Dental, Vision and other anc.

Employee discounts on food and Bevs

Flexible scheduling

401k Company Matching

Opportunities for advancement

Paid Parental Leave and more!

Zusammenfassung

Havana Cabana At Key West is seeking a friendly Front Desk Agent to warmly greet guests, check them in and out, post charges, and address guest needs with care. This waterfront, Cuban-inspired resort offers a vibrant work environment and opportunities to collaborate across departments to ensure guest satisfaction.

The role requires a high school diploma and 1+ year Front Desk experience; flexible scheduling and tips are part of the benefits package.

Qualifikationen

• High school diploma or suitable equivalent.
• 1+ years Front Desk Agent experience preferred.

Aufgaben

• Greet and thank guests in a sincere, friendly manner.
• Check guests in on arrival and out on departure.
• Post charges to appropriate guest accounts.
• Anticipate and address guests' needs, and resolve their problems and complaints.
• Assist guests with disabilities.
• Operate switchboard and assist inquiries.
• Assist the reservations manager with taking reservations.
• Collaborate with other internal departments to ensure guest satisfaction.
• Comply with company procedures and safety policies.
• Perform duties on a daily checklist.

Kenntnisse

Guest services

Switchboard operation

Conflict resolution

Reservations handling

Ausbildung

High school diploma

Jobbeschreibung

Who We Are

A Cuban-Inspired Paradise in Key West!

Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare.

What We Are Looking For

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Qualifications

• High school diploma or suitable equivalent.
• 1+ years Front Desk Agent experience preferred.

Company Benefits

• Competitive hourly wage + tips
• Medical, Dental, Vision and other ancillary benefits
• Employee discounts on food and beverages
• Flexible scheduling
• 401k Company Matching
• Opportunities for advancement
• Paid Parental Leave and more!