Guest Experience Concierge – Front Desk

Makeready; Houston (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

accommodating PTO/PTO exchange

medical/dental/vision benefits

maternity/paternity leave

pet insurance

company-matched dependent care & 401k

student loan repayment program

a wide range of additional ancillary

Job summary

Makeready in Houston seeks a Front Desk Associate to warmly welcome guests, assign rooms, and guide them through rates and hotel amenities at check-in. The role emphasizes delivering a personalized experience and maintaining a welcoming atmosphere throughout the stay.

You will handle check-in/check-out, inform guests about payment options, and respond promptly to requests, upholding Makeready's standards of hospitality and guest satisfaction.

Qualifications

• Approachable and personable personality.
• Patient and understanding with guests' needs.
• Eye for detail and accuracy in handling requests.
• Sense of urgency to fulfill requests and resolve issues.
• Ability to stand for extended periods during shifts.

Responsibilities

• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, rooms, rates and amenities during check-in.
• Inform guests about payment methods and verify cards on file.
• Perform all check-in and check-out tasks.
• Respond to requests in a timely and professional manner.

Skills

Approachable personality

Patient and understanding

Eye for detail

Sense of urgency

Stamina to stand long periods

Job description

Makeready in Houston seeks a Front Desk Associate to warmly welcome guests, assign rooms, and guide them through rates and hotel amenities at check-in. The role emphasizes delivering a personalized experience and maintaining a welcoming atmosphere throughout the stay.

You will handle check-in/check-out, inform guests about payment options, and respond promptly to requests, upholding Makeready's standards of hospitality and guest satisfaction.