Home2 Suites Charlotte I 77 South - Front Desk Agent

Aimbridge Hospitality; Charlotte (NC); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a friendly Front Desk Agent for our Charlotte area Hilton property. You will greet guests, manage check-ins/outs, and handle requests with a warm, professional demeanor.

The role involves coordinating with the team to ensure smooth operations and memorable stays for guests. The position requires a high school diploma or equivalent, familiarity with hotel management software and MS Office, and a passion for service.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home.
• Communication Champ: You know how to get the message across clearly, confidently, and with a smile.
• Quick-Thinking Problem Solver: When challenges pop up, you’re on it and turn hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins/check-outs, and financial details; you keep it organized.

Skills

Guest service excellence

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Our cozy Charlotte extended stay Hilton hotel is conveniently located near Charlotte Douglas International Airport. It is located off I-77 and is also near the Bank of America Stadium, the Spectrum Center, & the Nascar Hall of Fame. Guests will be able to enjoy the comforts of home including a hot breakfast, kitchen, and fitness center. Yoou will be 6 miles from a bustling business park & center center. Stay productive, explore the city, and enjoy your time with us. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes, so if you are looking for a place where you can grow, succeed, and belong, come join us!