Guest Experience Concierge — Front Desk

Staybridge Suites; Charlotte (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Hotel discounts

Employee assistance program

Job summary

Staybridge Suites Charlotte Ballantyne is seeking a Front Desk Agent to be the first point of contact for guests, ensuring a seamless check-in and check-out experience. You will handle inquiries, reservations and guest needs with a focus on service excellence.

The role requires clear communication, multitasking abilities, and a professional demeanor in a hospitality setting. This full-time position offers opportunities in a team-driven environment at a Ballantyne location.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks.
• Attention to detail and accuracy.
• Basic computer skills, including proficiency in property management systems.
• Previous hospitality experience preferred.
• Hotel discounts available and Employee Assistance program.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Handle reservations, room assignments and payments.
• Address guest inquiries and resolve issues promptly.
• Provide information on hotel amenities and local attractions.
• Maintain front desk area and manage phone/email communications.

Skills

Communication

Multitasking

Attention to detail

PMS proficiency

Hospitality experience

Customer service

Tools

Property Management System (PMS)

Job description

Staybridge Suites Charlotte Ballantyne is seeking a Front Desk Agent to be the first point of contact for guests, ensuring a seamless check-in and check-out experience. You will handle inquiries, reservations and guest needs with a focus on service excellence.

The role requires clear communication, multitasking abilities, and a professional demeanor in a hospitality setting. This full-time position offers opportunities in a team-driven environment at a Ballantyne location.