Guest Experience Concierge — Front Desk

TPG Hotels and Resorts; Buford (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with company match

Paid Time Off and Vacation

Amazing hotel discounts

Job summary

TPG Hotels and Resorts is seeking a Front Desk Agent in Buford, Georgia. This role involves greeting guests, managing check-ins and check-outs, and ensuring a welcoming atmosphere. The candidate will also handle reservations, assist with guest requests, and perform various administrative tasks.

Successful applicants will possess strong communication skills, basic accounting knowledge, and a commitment to providing exceptional guest service in a fast-paced environment. Benefits include health insurance, a 401(k) plan, and discounts on accommodations.

Qualifications

• Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred.
• Ability to remain calm and professional under pressure.
• Proficiency in operating a computer, calculator, phone and other office equipment.

Responsibilities

• Welcome guests and assist with the check-in process.
• Handle check-out procedures and process payments accurately.
• Manage room or service reservations, cancellations, and modifications.
• Assist guests with requests and address complaints promptly.
• Perform various administrative duties to maintain the front desk area.
• Monitor access to the premises and ensure security protocols.
• Handle cash transactions accurately.
• Collaborate with other departments for smooth operations.
• Follow emergency procedures during critical situations.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Organizational skills

Time management skills

Education

High school education or equivalent experience

Job description

TPG Hotels and Resorts is seeking a Front Desk Agent in Buford, Georgia. This role involves greeting guests, managing check-ins and check-outs, and ensuring a welcoming atmosphere. The candidate will also handle reservations, assist with guest requests, and perform various administrative tasks.

Successful applicants will possess strong communication skills, basic accounting knowledge, and a commitment to providing exceptional guest service in a fast-paced environment. Benefits include health insurance, a 401(k) plan, and discounts on accommodations.