Guest Experience Specialist - Front Desk

Fisher Inn Resort; Buford (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with company match

Paid Time Off, Vacation and Holidays

Hotel discounts in the TPG portfolio

Job summary

Fisher Inn Resort in Buford is looking for a Front Desk Agent to be the first point of contact for guests. You will provide excellent customer service, manage check-in and check-out procedures, and handle various administrative tasks.

The ideal candidate should have strong guest service skills, basic accounting knowledge, and the ability to thrive under pressure. This role involves interacting with guests, managing reservations, and ensuring a welcoming environment.

Full-time employees enjoy benefits including health insurance, a 401(k) plan, and hotel discounts.

Qualifications

• Strong guest service orientation and basic accounting skills.
• Familiarity with hospitality industry practices preferred.
• Ability to remain calm and professional under pressure.

Responsibilities

• Welcome guests in a friendly and professional manner during check-in.
• Handle check-out procedures and process payments accurately.
• Answer incoming phone calls and direct them appropriately.
• Manage reservations and ensure accuracy in the system.
• Assist guests with requests and resolve complaints promptly.
• Perform various administrative duties at the front desk.
• Monitor access to the premises for security.
• Handle cash transactions securely.

Skills

Guest service orientation

Basic accounting skills

Excellent communication skills

Organizational skills

Time management skills

Education

High school education or equivalent experience

Tools

Computer

Calculator

Telephone

Job description

Fisher Inn Resort in Buford is looking for a Front Desk Agent to be the first point of contact for guests. You will provide excellent customer service, manage check-in and check-out procedures, and handle various administrative tasks.

The ideal candidate should have strong guest service skills, basic accounting knowledge, and the ability to thrive under pressure. This role involves interacting with guests, managing reservations, and ensuring a welcoming environment.

Full-time employees enjoy benefits including health insurance, a 401(k) plan, and hotel discounts.